Rules — The Pokies 114

Introduction and Scope

Welcome to The Pokies 114 Rules page. We tested our platform extensively and wrote this page to explain how our service operates, your rights and responsibilities, and the practical steps you should follow when using our games and payment systems. These rules apply to anyone accessing The Pokies 114 via desktop, mobile or other internet-enabled devices. By creating an account and using our services you agree to these terms.

1. General Information and Legal Status

The Pokies 114 operates under a registered company incorporated in Costa Rica. Our operations began in 2021 and we are committed to delivering a secure, fair and competitive gaming environment. We are regulated in line with recognised international standards and compliance frameworks used by the gaming industry. Our team continually reviews systems and procedures to meet legal and regulatory expectations.

We reserve the right to change these rules where necessary to comply with law, regulatory guidance, or to improve customer experience. Any substantial changes will be published on this page and notified to registered players where required.

2. Who Can Use The Pokies 114

1. You must be of legal gambling age in the jurisdiction where you reside. It is your responsibility to verify the legal age in your country or state before registering or placing bets.
2. Access is restricted to countries and regions where online gambling is permitted by law. You are responsible for ensuring that your use of The Pokies 114 does not violate any local laws.
3. Only one personal account is allowed per player unless explicitly authorised by us. Duplicate accounts, shared accounts, or accounts used to circumvent restrictions will be closed and winnings may be voided.
4. Accounts must be registered in your true name and with accurate personal information. If we ask for proof of identity or address, you must supply valid documents within a reasonable time.

3. Account Opening, Verification and Security

When opening an account at The Pokies 114 you will provide personal details including full name, date of birth, contact email and phone number. We will verify these details as part of our Know Your Customer (KYC) and anti-money laundering (AML) processes.

1. Verification requests: We may request identity documents (passport, driver licence), proof of address (utility bill, bank statement) and payment method verification.
2. Processing times: In our tests, identity verification is typically completed within 24–72 hours when complete documentation is supplied. If documents are unclear or require further checks, processing may take longer.
3. Account security: You must maintain the confidentiality of your login credentials and notify us immediately if you suspect unauthorised access.
4. Account suspension: If we suspect fraud, collusion, money laundering or misuse of bonuses, we may suspend or close accounts pending investigation and withhold funds where appropriate.

4. Responsible Gambling

The Pokies 114 supports safer gambling measures and provides tools to help players play responsibly. We tested and implemented multiple controls to protect vulnerable players and to help you manage your play.

• Deposit limits: You can set daily, weekly or monthly deposit limits through your account or by contacting support.
• Session reminders and loss limits: We offer session time reminders and loss limits to help you manage your play.
• Self-exclusion: Players may self-exclude temporarily or permanently. During self-exclusion we will block access to the account and refuse marketing communications.
• Support resources: If you need help with problem gambling, our support pages list local organisations and hotlines for Australia and other regions.

5. Deposits — Methods, Limits and Processing

Depositing funds is straightforward but governed by rules intended to protect both players and the platform. Our results show predictable processing times for common payment methods when correct details are supplied.

Key deposit rules:

1. Only use payment methods in your own name unless explicitly authorised by us in writing. Using third-party payment methods is subject to approval and may be refused.
2. We may require additional documentation to confirm the source of funds for large or suspicious deposits.
3. Deposit limits published in the payments section may change. We will notify players when limits are updated.

6. Withdrawals — Process, Timing and Checks

We aim to process withdrawal requests promptly. However, withdrawals are subject to verification, compliance checks and payment provider processing times. In our real-world tests we observed that verified accounts receive payouts faster than accounts requiring additional documents.

1. Withdrawal processing: Once approved by The Pokies 114, the time for funds to reach your bank or wallet depends on your payment provider.
2. Verification holds: If your account requires identity, address or payment verification, withdrawals may be held until checks are complete.
3. Returned transfers: If a withdrawal is rejected by your bank and returned to The Pokies 114, we will contact you to arrange an alternative method. You are responsible for ensuring your payment details are correct.
4. Fees: We do not charge withdrawal fees. Third-party banks or payment processors may charge fees and are outside our control.
5. Interest and currency conversion: Accounts do not accrue interest and we do not offer in-house currency conversion services. Your bank may apply conversion rates and fees.

7. Bonuses, Promotions and Wagering Rules

Bonuses and promotional offers are a core part of the player experience but are governed by specific terms. Our tests show that clarity on wagering requirements and eligible games prevents disputes.

1. Eligibility: Bonuses may be limited by geography, account status and verification. Only one bonus of the same type per player may be allowed unless specified otherwise.
2. Wagering requirements: Promotions will state wagering multipliers (e.g., 10x, 20x). For deposit bonuses we may require that the deposited amount is wagered a minimum number of times before withdrawal.
3. Game weighting: Different games contribute differently to wagering requirements. Slots typically contribute 100%, while table games and video poker may contribute less or be excluded from specific offers.
4. Prohibited behaviour: Using bots, automated scripts, collusion or exploiting technical errors to obtain bonuses is forbidden and will result in bonus cancellation and potential account closure.
5. Abuse and cancellation: If we have reasonable grounds to believe a bonus has been abused — for example by using multiple accounts, using third-party software to manipulate outcomes, or deliberately playing with strategies to minimise risk while maximising bonus advantage — we will cancel the bonus and any associated winnings.

8. Game Integrity, Fairness and Malfunctions

We take game fairness seriously. Our platforms use certified Random Number Generators (RNGs) and audited software. However, technical issues can occasionally occur. Below we outline how we handle malfunctions and disputes.

1. Game malfunctions: If a game malfunctions during play (for example, incorrect payouts, software errors, or interrupted games), you must not attempt to exploit the error. We will investigate and determine the appropriate remedy in line with our policies.
2. Investigation: Our investigations may involve third-party software suppliers, regulators, and independent auditors. Please be aware that resolving complex issues may take time.
3. Outcome: At our discretion, we may void incomplete or erroneous game results and reverse affected transactions. In cases of proven system error we will endeavour to restore lost funds where appropriate.

9. Collusion, Automation and Prohibited Conduct

To protect players and maintain fairness we prohibit the following:

• Use of robots, scripts, macros or any automated tools to play or to manipulate gameplay.
• Collusion between players to share information or coordinate activities that affect game outcomes.
• Using multiple accounts to exploit welcome offers or other promotions.
• Attempting to withdraw funds obtained through illicit or deceptive means.

If we detect prohibited conduct we will suspend accounts, withhold funds pending investigation, confiscate winnings and, where appropriate, pursue legal action.

10. One Account per Player and Payment Method Rules

1. One account per player: Unless agreed by us in writing, players may only hold a single account. Duplicate accounts may be merged or closed and any winnings may be forfeited.
2. Payment methods: A maximum of one account per credit/debit card number is permitted. Repeated usage of the same card across multiple accounts will be treated as a breach and can result in suspension.
3. Third-party payments: We do not accept deposits from third parties unless prior approval is given. If such deposits are accepted, corresponding withdrawals may be restricted to the original source of funds.

11. Closing, Suspension and Withholding of Funds

We may take action to close or suspend accounts in a number of circumstances. Our testing and compliance teams follow documented procedures when a decision is required.

1. Reasons for suspension or closure: Reasonable grounds to suspect fraud, money laundering, collusion, account sharing, breach of terms, or regulatory non-compliance.
2. Withholding funds: If an investigation is necessary, funds may be temporarily withheld until the matter is resolved.
3. Notification: Where feasible we will notify you about the suspension, the reason and the steps needed to resolve the matter.
4. Appeal and review: You may request a review of any decision by contacting customer support. Our disputes team will review the evidence and respond within a reasonable timeframe.

12. Complaints and Dispute Resolution

We aim to resolve disputes quickly and fairly. Our internal complaints procedure is available on request, and we provide steps for escalation.

1. Initial contact: Start by contacting support with full details of your complaint including account ID, dates, screenshots and transaction IDs where relevant.
2. Investigation: Our disputes team will investigate and aim to provide a provisional response within a reasonable timeframe, typically within 7–14 business days depending on the complexity.
3. Escalation: If you are unsatisfied with our response you can request escalation to our senior compliance team. We also provide details of independent dispute resolution bodies where applicable to your jurisdiction.

13. Privacy and Data Protection

We respect your privacy and apply industry-standard measures to protect personal information. Personal data will be processed to verify identity, prevent fraud, manage payments, comply with legal obligations, and provide customer support.

• Retention: We retain personal data for as long as required for legal, regulatory, or business requirements.
• Sharing: We may share information with payment processors, fraud prevention agencies, regulators and law enforcement where necessary.
• Your rights: You may request access to your data, corrections, or raise concerns about processing. We will provide details on how to exercise these rights via our support channels.

14. Jurisdiction, Applicable Law and Changes to Rules

These rules are governed by applicable law in the jurisdictions where we operate. We may amend these rules to comply with legal or regulatory changes and for operational reasons. Minor changes may take immediate effect; material changes will be communicated to registered players.

15. Practical Tips Based on Our Tests

From our hands-on testing of identity, deposit and withdrawal flows we offer the following practical advice to players to ensure a smooth experience:

• Complete verification during registration: Upload clear scans of documents to speed up withdrawals.
• Use the same name on your payment method and account: This reduces the risk of rejected withdrawals.
• Read promotion terms: Check wagering requirements and eligible games before claiming a bonus.
• Set limits early: Use deposit and session limits to manage play and avoid disputes over problem gambling.
• Keep transaction records: Save receipts, screenshots and emails related to deposits and withdrawals.

16. Examples and Scenarios

We provide the following illustrative scenarios to clarify how rules are applied in practice. These are based on real cases we reviewed internally and anonymised for clarity.

1. Scenario A — Identity check: A player registers and deposits AUD 1,000 using a card. Verification is requested. The player supplies passport and bank statement within 24 hours. Withdrawal processed within 48 hours of verification.
2. Scenario B — Bonus abuse: Two accounts are used to claim the same welcome bonus. Evidence of shared IPs and identical payment card leads to bonus cancellation and forfeiture of winnings.
3. Scenario C — Technical error: A game round pays an incorrect jackpot due to a supplier error. The platform investigates with supplier and regulator; incorrect credit is reversed and affected players are contacted with an explanation and outcome.

17. Contacting The Pokies 114

If you have questions about these rules or need assistance, contact our support team through the channels available in your account. For complaints, follow the process outlined in section 12 so we can investigate and provide a formal response.

18. Final Notes and Acceptance

By registering and using The Pokies 114 you accept these rules in full and agree to our decisions taken in good faith to implement them. We continually review our terms and operations and strive to be transparent, fair and compliant. Our results show that clear rules, robust verification and proactive customer support reduce disputes and improve player trust.

Thank you for choosing The Pokies 114. Play responsibly and contact us if you need help or clarification on any of the rules contained on this page.